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Mercury Support Request Form
Breadcrumb
Home
First, check if we already know about the issue you are having, by reading the
System status (punchlist)
page. Then, if you have found a new problem with Mercury, or want to request support, fill out the following form. Only a few fields (indicated by an asterisk *) are required.
Your Name
Your Email
Severity
Minor
(problems for which you can wait indefinitely for a solution)
Major
(problems which seriously affect the functionality of Mercury but for which workarounds can be found)
Critical
(problems which prevent you from using Mercury)
Does your website use the Reader or a custom solution?
Mercury Reader module
Custom local copies
I don't know
Sites using the Mercury Reader module: If you are logged in to this kind of site, a news story or event page will usually have a gray "Flush this item from the cache" button at the top. Sites with custom solutions: If you are logged in to this kind of site, you probably have a content type for Events or News, and likely make custom copies of Mercury content on your local site.
Subject
Please supply a brief synopsis of the problem
Description
Please provide a detailed description of the problem, including all the circumstances under which the problem occurs, as well as any error messages that appear onscreen and what is supposed to happen versus what actually happens.
Feed ID in Mercury
If the issue is on your website, please enter the either the ID or the
web address (URL) of the specific Feed within Mercury
that you use on your website. Examples: 556681 or http://edit.hg.gatech.edu/node/556681 or http://hg.gatech.edu/feed/556681/xml/automatic or http://hg.gatech.edu/node/556681/xml
Content ID(s) in Mercury
What are the
web addresses (URLs) of specific content within Mercury (feeds, events, news stories, images, etc.)
where you see this problem happening? Please enter as many specific examples as you know, to help us track down the problem. Example: http://edit.hg.gatech.edu/node/556681
URL on your website
If the problem is occuring on a specific page on your website, please paste the web address (URL) of that page. Example: https://drupal.gatech.edu/events
Leave this field blank